Last updated: June 2026
At Sketchly, we want you to be fully satisfied with your subscription. If you are not happy with our service, we offer a straightforward refund policy as outlined below.
You may request a full refund within 7 days of your initial subscription purchase if you have not used more than 20% of your allocated monthly generation quota. Refund requests made after 7 days are reviewed on a case-by-case basis.
Refunds will generally not be provided in the following situations:
To request a refund, please send an email to support@sketchly.ai with your account email, purchase receipt, and a brief explanation. We aim to process all refund requests within 5–7 business days.
For annual subscriptions cancelled after the 7-day window but within the first 30 days, we may offer a prorated refund for the unused months at our discretion. Monthly subscriptions are not eligible for prorated refunds after the first 7 days.
Cancelling your subscription stops future billing but does not automatically trigger a refund for prior payments. You must explicitly request a refund within the eligible window to receive your money back.
Refunds are issued to the original payment method used during purchase. Depending on your bank or card issuer, it may take 5–10 additional business days for the refunded amount to appear in your account.
We encourage you to contact our support team before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension and additional fees.
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.
For any questions about refunds or billing, please contact us at support@sketchly.ai.